Refund policy

Refunds and Replacements
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or replacement.

All sales are final and they cannot be returned due to the nature of our products being made on demand that is specifically customised to the customer.

You order is only eligible for a refund/replacement if you meet the following criteria:


Refunds (if applicable) 
In order to be eligible for a refund/replacement, please send an email to thesabrculture@gmail.com with the picture of the damaged/defected/missing parts item.

Please note that this policy does not cover cases where the product does not fit or is the wrong size. For this, please refer to our Returns/exchange policy below.

Once your email is received and inspected, we will send you an email to notify you of the approval or rejection of your refund/replacement. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days, either as a lump sum, or in batches.

Accuracy of Personalization Details

    • It is the customer’s responsibility to ensure that all personalization details (e.g., names, dates, messages) are correct at the time of order.

    • If the incorrect information was provided by the customer, no refund or replacement will be issued.

    • If the error is due to our mistake, we will offer either a full refund or a replacement at no additional cost.

    • For our Arabic name ring, If you enter your name in English or in any other language other than arabic, it will automatically be translated into Arabic script for engraving. This is stated clearly in our product page. By placing an order, you acknowledge and agree to this process. Because each ring is custom-made, no refunds or exchanges will be provided if you expected English (or any other language other than arabic) engraving but did not request it in advance.

      Refunds or replacements will only be issued if:

      • We engraved the wrong name,

      • The engraving contains a spelling error caused by us, or

      • The product arrives damaged.

Order Cancellations After Production Has Begun

    • If you choose to cancel your order after production has started (i.e., during the process of laser cutting, printing, or engraving), you will be refunded only the shipping fee and 50% of the product price.

    • Production costs are non-refundable once work has commenced, as the item has been made specifically for you and cannot be resold.

Non-Returnable Items

    • Due to the nature of customized items, returns are not accepted unless the product is defective or an error has been made on our part.

Returns

a. Custom-printed items:

If the order is printed on demand that is specific to the customer or requires some form of customization, which includes (but not limited to), i.e laser cutting, engraving etc, we generally do not accept returns. Our business model is run in such a way that we only store and carry blanks, but not the printed end product. As such, your order is not eligible for a refund due to reasons like "buyer's remorse". For size exchanges, please review under "Replacement/Exchange".

b. Non custom-printed items:

If your order does not include a custom-printed item, returns will be handled using one of the following options:

Option 1:
You cover the full cost of return shipping. Once we receive the item and confirm it is not defective, a refund will be issued. The refund will include the item(s) price plus the original standard shipping fee paid, in line with EU consumer protection laws. Please contact us at thesabrculture@gmail.com for further instructions.

Option 2:
You may choose to keep the item(s). In this case, the refund amount will be the total amount paid for the order minus the original shipping fee paid for the order minus the estimated product cost. For simplicity, the default product cost will be set at a flat rate of 35% of the amount paid for the item.

Example situation for Option 2:

Let’s say your order total was $100, and you paid $10 for shipping. Since you chose to keep the item(s), we apply a product cost deduction of 35% of the item price.

Calculation:
Refund = Total paid − Shipping paid − Product cost deduction
Refund = $100 − $10 − $35
Refund = $55

What this means:
You keep the item(s), and receive a refund of $55. The deduction reflects the product cost and the shipping you already paid.

These two options are applied on a case-by-case basis at our discretion.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at thesabrculture@gmail.com


Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Replacement/Exchange (if applicable) 
We only replace items if they are defective or damaged. If you need to replace it for the same item, send us an email at thesabrculture@gmail.com

Sometimes, we also offer replacement items as a refund on a case by case basis.

If your order was part of a "Buy X get Y Free" offer, the free item is NOT eligible to be replaced.

Size exchanges will be handled via one of 2 options:

Option 1:
You cover the full cost of return shipping. Once we receive the item and confirm it is not defective, an exchange for the newly requested size will be issued and shipped. Please contact us at thesabrculture@gmail.com for further instructions.

Option 2:
You may choose to keep the item(s). In this case, you will be invoiced for the [estimated cost of the product] + the shipping fee. For simplicity, the default product cost will be set at a flat rate of 35% of the amount paid for the item.

These two options are applied on a case-by-case basis at our discretion.

Important: Replacement items sent as a courtesy/refund are considered final sale, provided they are delivered exactly as requested (correct size, style, and product type). These items are not eligible for return, exchange, or refund.

Wrong Shipping Address

If the wrong shipping address was given by the customer and if the order has already been shipped or delivered, we cannot issue you a refund nor an exchange. In this case, we advice getting in contact with the resident of the wrong address to get your parcel. If you wish for your order to be reshipped, we require a fee of 50% of the current selling price of the item (s) in your order on top of an additional shipping fee since we are taking an extra piece out of our inventory.

Delivery Confirmation and Lost Packages

Once an order has been marked as "delivered" by the shipping carrier, responsibility for the package transfers to the customer. If you are unable to locate your package, we recommend checking your mailbox, contacting neighbors, and reaching out to the carrier directly for assistance. Unfortunately, we cannot be held responsible for packages that are lost or stolen after they have been marked as delivered.

For additional support, please contact us, and we will do our best to assist you further.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.